Website Millennium Plaza Downtown
Job Details
Job Position – Reservation Agent
Company Name – Millennium Plaza Downtown
For talented individuals who have a passion to deliver memorable experiences for guests.
Job Requirements:
-Records and process all reservation inquiries made by phone, fax, or email
accurately and efficiently and to convert to a sale whenever possible in
order to meet hotel targets, including rooms and restaurants
-Maintains a regular pattern of sales calls and ensures no calls are left
unanswered, when received through our Automatic Call Distribution system
(ACD).
-Maintain a high level of product and service knowledge about the hotel
and restaurants.
-Maintain knowledge of special rates/ offers/ promotions.
-Maintains high quality of correspondence and accuracy of information
input into reservations while ensuring timeliness of correspondence.
-Maintain high Signature test call scores.
-Process amendments to reservations such as extensions, early departures,
etc. based on availability and strategies.
-Ensure that quality of reservation is maintained in terms of guest details,
outlet bookings ,etc.
-Ensure that the minimum response time is maintained for all reservation
requests
Qualification and experience:
-High school diploma or equivalent; some college coursework in hospitality
or related field is a plus.
-1 year experience in a similar role and be passionate.
Competencies:
-Excellent communication skills, both verbal and written.
-Proficiency in using reservation and Property Management System
Operations – Opera.
-Strong organizational skills and attention to detail.
-Ability to multitask and work effectively in a fast-paced environment.
-Problem-solving skills to address client concerns and unexpected
situations.
-Flexibility in work schedule, including evenings, weekends, and holidays.
-Positive attitude and willingness to go beyond to meet customer needs.
-Has the ability to communicate effectively in English, Arabic knowledge is
an advantage.
Email : h1032.hr04@millenniumhotels.com
To apply for this job email your details to h1032.hr04@millenniumhotels.com