Website Outsource Management Business
Table of Contents
Job Position – Retention Officer
Company Name – Outsource Management Business
Job Description
Duties & Responsibilities
Reduce customer churn ratio – from cessation request
Win-back initiatives
Predictive retention activities like timely renewals, migrations to best fit plans
Tele-calling the active in professional manner to reflect proper image of the company.
Addressing customer’s uncertainties, grievances, and feedback on time.
Reviews the application and customer requirement
Processes all assigned telecom services in accordance with approved Company procedures and practices
Gives constructive feedback and suggestions for improvements, as required.
Performs any other related duties, as required.
Years experience
At least 2-3 years of sales, Telesales Retentions services experience
Preferred
Banking, Insurance, Telecom or Any B2B/B2C sales experience.
Salary : 4500 AED + Incentives
Work Location : Dubai
Email : ssreenath@omb.ae
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To apply for this job email your details to ssreenath@omb.ae