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Senior Manager Salesforce Crm Support Jobs in Abu Dhabi
Hiring for a Senior Manager-Salesforce- CRM support
Location- Abu Dhabi, UAE
Type – 6 months extendable
Notice- Immediate to 1 month
Job Purpose
The purpose of this role is to take responsibility for CRM support within the organization. This covers the provision of both functional and technical expertise, technical support, change management, governance, and day to day management responsibilities for the CRM IT Support team. This role will be the primary contact point between business and IT for all CRM support requirements.
This role reports to the Director of Technology & Transformation.
Job Responsibilities:
General service and support for Salesforce users across all departments/schools
Develop and manage Salesforce periodical training programs
Manage change in terms of business prioritization, system governance, and assist with communications to end users where applicable.
Supporting reporting requirements for marketing and AE leadership
Produce CRM dashboards and reports as directed by business stakeholders
Managing problems from identification through to resolution
Identifies and oversees Salesforce systems development and enhancement, and the integration of new Salesforce modules with existing modules
Identifies and oversees the Salesforce workstation system/application updates and upgrade requirements
Life-cycle management of all Salesforce assets (software, hardware, intellectual property, license, and warranties.)
Keeps current with the latest Salesforce technologies and determines what innovative technology solutions and implementations will meet and improve business and system requirements
Ensures the creation and maintenance of all Salesforce documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
Communicates regularly with management and all users of Salesforce information services and systems
Performs other IT helpdesk duties as may be assigned from time to time
Job Qualifications:
Bachelor’s degree in Information Technology
Average 5-years’ experience in using/managing/Supporting Salesforce platforms
Experience in supporting Marketing and Service cloud is mandatory
Experience in Education cloud is desirable
Familiar with Salesforce integrations with Call Centre, Payment gateway etc.
Good analytical, judgment, organizational, and time management skills
Keen eye for detail and ability to process a large amount of information
Excellent oral and written communication skills in English
Email : narmadha@techss.com
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To apply for this job email your details to narmadha@techss.com