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Senior Technical Support Engineer

  • Full Time
  • Dubai
  • 200 - 20000 USD / Year
  • Salary: 200 - 20000

Website Bohiyaanam

Job Position – Senior Technical Support Engineer

Company Name – Bohiyaanam


Job Description

Experience – 8-10 Years

Notice Period – Immediate – 30days

• Administration of Public Cloud, Azure, AWS, Oracle
• Windows & Linux OS administration.
• Installation, Configuration, and Administration of all Windows Servers with Active Directory Services, DNS, DHCP, WSUS, File & Print Server, etc.
• Analyse and troubleshoot server-related issues.
• Creation of AD Group policies to enforce Domain and OU Level
• Security of Users and Computer objects.
• Daily server health checks and actions on notifications.
• Coordination with vendors for business applications.
• Office 365 user management.
• High-priority support to Executive/VIP users.
• Provide technical support on Desktop, Laptops, Printers, Scanners, etc.
• Provide technical solutions and investigated alternative methods for solving problems.
• POC of a new software/application as per business requirement.
Manage the day-to-day workflow of tickets, emails and phone calls.
• Coordinate with vendors and service providers for efficient and effective office operations.
• Manage major or critical incidents and followed up till closure.
• Maintaining all the IT Asset records.

Microsoft Cloud Certification, ITIL Certified
UAE Driving License is mandatory.

Location : Dubai

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