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Senior UX Designer

  • by
  • Full Time
  • Dubai

Website Mashreq Bank

Senior UX Designer Jobs in Dubai

 

About the job

User Experience (UX) Designing team has end-to-end responsibility for UX analysis and UX design for (digital) processes, interfaces, and customer communications from a customer/user perspective, while also helping improve (digital) processes. The purpose of these UX activities is to increase customer satisfaction, user-friendliness and accessibility of Mashreq’s (digital) services in order to create an optimum, authentic and consistent Omni channel user experience. The team works based on quantitative and qualitative data and draws on validated customer insights. In UX we make a distinction between Service Design, Interaction Design, Visual Design or Usability Design.

Responsibilities

Contributes, based on his/her design expertise and experience to all sprint events (planning, refinements, retrospectives, demos).

Explores market trends and market evolutions in his domain.

Looks into all sorts of possibilities and explore different options for concept and design. After thorough exploration, which might include discussion groups with customers or users (i.e. voice of the customer), the designer defines the high level user requirements and an exploratory version or prototype of the design.

Creates first and final version(s) of the design to be.

In collaboration the Customer Journey Expert combines and weighs user requirements with (high level) functional, product and commercial requirements. The design and prototype is further detailed and adapted through iterations while the designer acquires and incorporates detailed insights from user tests and usage data.

Gathers feedback on every version of the design and sets up alignment with the different internal stakeholders (both business and IT)

Validates the design by discussion groups with end users/clients, AB testing by groups of customers of different versions of the design, the prototype or the first version of the product.

Has skill and knowledge on the different wireframing and prototyping software tools (Axure, Invision or equivalent) and in design software tools (Sketch, Photoshop or equivalent).

Qualifications

Shows mastery of the fundamentals of all job roles of UX and has profound knowledge in one field of expertise for which he or she is regarded as a go-to person within the team;

Develops conceptual models for problem areas and applies these effectively;

Delivers a structural contribution to the User Experience Design craftsmanship;

Is mentor for novices;

Is open for feedback on own performance and is looking actively for coaching by proficient and expert colleagues;

Follows advanced UX training.

The job level for typically the >5 years of experience as User Experience Designer.

 

 

 

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