Website IDC Technologies
Job Details
Job Position – Service Desk Engineer
Company Name – IDC Technologies
Key Responsibilities:
Incident Management: You will log all tickets according to the incident management process, classify and prioritize incidents, and provide first-level support to resolve issues.
Service Request Management: You will handle service requests that have passed business assessments, link them to user IDs, and forward them to appropriate IT technicians. Also, you will be able to send notifications about changes or major incidents.
Remote Administration: Your responsibilities include installing, upgrading, and troubleshooting Windows OS, AppleiOS, Microsoft Office applications, printers, and scanners. You will also manage user accounts in Active Directory.
Skills and Qualifications:
Essential: Minimum of 3 years of experience in an IT service desk environment.
Proficient in remote control tools (e.g., ME, Ivanti) and ITSM tools (e.g., Manage Engine Service Desk Plus).
Strong technical knowledge across various technologies including Windows OS, AD, Exchange, and O365.
Desirable: Experience with mobile devices and tablets.
Relevant certifications such as MCP/MCSE, CCNA, or ITIL V3/V4.
Email : sibtain.r@idctechnologies.com
To apply for this job email your details to sibtain.r@idctechnologies.com