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Service & Support Coordinator

  • by
  • Full Time
  • Dubai

Canon EMEA

Service & Support Coordinator Jobs in Dubai

 

About the job

 

  • To Develop and Support Canon Service partners and Canon end-users to achieve and maintain optimum performance of nominated products. This includes the responsibility to perform technical and functional expertise to gather the requirements, build, testing, analyzing, documenting, communicating, leasing to deploy the solution to meet the business requirement and ultimately solving customers’ problems.
  • Report, recommend and take appropriate action regarding service performance, Service marketing, and Service training matters.
  • Develop to Enhance Service facilities across the Middle East region with a proactive approach.
  • Proactively seeks continuous improvement in Service deliveries leading to high Customer satisfaction.
  • Design and deliver customer service trainings with soft skills modules to enhance process efficiency and end-user experiences with a drive to improve survey results.
  • To plan, develop and implement any specific project or strategy to develop the service provided by Canon Middle East.

What we give
With Canon, you’ll get the support and encouragement you need to grow, from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

  • Support Canon Service facility and end-users to achieve and maintain the optimum performance of service deliverables for the nominated products.
  • Implement actions leading towards better quality service delivery and achieving targets of key Service KPI’s, Service index benchmarking for service partners and end customers.
  • Drive Warranty claims system across service partners, finance with different stakeholders and conduct a continuous assessment of current services practises/ systems and identifying areas of improvements.
  • Identify key support issues from those escalated, and propose actions to resolve, liaising with other Canon personnel as appropriate.
  • Initiate to manage service contracts for new and existing partners including renewals in a timely manner.
  • Visit end-user or service facility premises to investigate and resolve problems as necessary.
  • To analyse data for insights and prepare monthly reports liaisons with all stakeholders with intelligent reporting.
  • Improve customer satisfaction index across all service deliverables.
  • Provide virtual help desk support including telephone or written support to Canon Service Facility and end-users using Canon systems.

What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

  • Science related education with relevant recognized formal education
  • Some level of technical knowledge and experience (3 years minimum) coupled with the ability to relate

technical information to non-technical people at all levels.

  • Previous experience of formal classroom training or high-level coaching is desirable.
  • Functional knowledge and/or understanding of Photo, Video equipment’s, Printers products is desirable
  • Professional appearance, attitude, and communication style.
  • Proficiency with Warranty systems, CRM systems, MS Office applications, i.e. Word, Excel, PowerPoint.
  • Fluency in written and spoken English. Arabic is a high advantage.
  • Excellent Communication, Organisational and Operational skills
  • Solid experience developing service initiatives and business strategies across the region
  • Excellent analytical skills and business acumen

You will need

  • Customer Focus
  • Motivation and aptitude to continue learning as new technology is introduced
  • Able to communicate complex technical information to individuals at all levels, internally and externally
  • Ability to work on own initiative, good at taking timebound responsibility
  • Excellent analytical skills and a logical mind
  • Flexibility to deal with changing requirements
  • Business process awareness
  • Decision making
  • Drive for results
  • Excellent Communicator
  • Problem Solver
  • Attention to detail
  • Negotiate and Influence
  • Teamwork Spirit

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world’s best imaging company.

Expect the Exceptional.

 

 

 

To apply for this job please visit www.linkedin.com.