Website MindPool Technologies
Job Details
Job Position – ServiceNow ITSM Developer
Company Name – MindPool Technologies
Location: Abu Dhabi
This individual is responsible for overseeing the implementation, management and optimization of system of interaction. You will collaborate closely with various stakeholders to optimize the platform’s functionality and drive business value. This role will be pivotal in driving change across the company, leveraging technology to enhance processes, improve customer experiences, and foster innovation.
•Minimum of 5 years professional experience in IT Service Management / Delivery.
•Mandatory: Proven hands-on experience as a ServiceNow ITSM Developer, including design, development, and deployment of ITSM modules (Incident, Problem, Change, Request, CMDB, etc.).
•Industry certification in one or more of the following: MCSE, CISA, ISC, ITIL expert level, COBIT, ServiceNow, ITSM, DevOps, Prince2 or APM, Six Sigma.
•The incumbent must have an in-depth understanding and solid practical experience in IT Service Management and governance frameworks, strong knowledge of IT best practices and protocols, operational risk management, and in-depth knowledge and expertise in IT Asset Management and Service Delivery.
•A practical and proactive problem-solver who possesses strong business acumen and is confident, mature, and calm.
•Excellent time management skills with the ability to prioritize and multitask and work under shifting deadlines in a fast-paced environment.
•Ability to work independently and in a team environment with both the local and global Compliance and Legal teams and the information security teams.
•Proven experience as a ServiceNow administrator, developer, and platform owner.
•Deep understanding of ITSM processes and ServiceNow modules.
•Strong technical skills, including scripting, workflow design, and integrations.
•Excellent project management, communication, and stakeholder management skills.
•Certification in ServiceNow Administration or related modules is preferred.
•Ability to translate business needs into technical solutions and solutions into actionable plans.
Email : aswathy@mindpool-tech.com
To apply for this job email your details to aswathy@mindpool-tech.com