Website Alchemywin
Job Details
Job Position – Software Engineer
Company Name – Alchemywin
Qualification:
Certifications will be a value Add for multiple applications.
Degree in Computer Engineering
Experience:
Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM, ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
-He should possess a T3 Level of troubleshooting provide an comprehensive level of log analysis.
-Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
-Should have In-depth technical Knowledge of server and VM architecture.
-Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
-Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
Working knowledge of Complex call Routing architectures In past experiences is must Vendor management, Client management.
Location : Dubai
Interested and experienced candidates having above experience can email with “priya@alchemywin.com“, subject “SE_Dubai”
To apply for this job email your details to priya@alchemywin.com