Technical Support Engineer

Technical Support Engineer Jobs in Dubai

 

About the job

Teltonika Middle East – FZE is a representative branch of Teltonika IoT Group, a European group of

companies creating and manufacturing the Internet of Things (IoT) for more than 20 years.

The key to success is our talented and ambitious team. Therefore, our efforts to help and give all necessary tools for employees to become successful professionals are a priority to us.

We are growing and expanding, therefore we are hiring for Technical Support Engineer to join our team in Dubai!

THE MAIN AREAS OF RESPONSIBILITY

• Solve technical issues and look for a way to reduce them;

• Consult employees and customers on device/solution related technical issues;

• Document service and installation actions by completing forms, reports, logs, and records;

• Prepare technical tasks;

• Serve existing accounts by analyzing work orders, planning travel schedule, investigating complaints, conducting tests, and resolving problems;

• Establish service by studying system requirements, ordering and gathering components and parts,

• completing the installation, performing acceptance tests;

• Prepare and provide training for employees and clients about our company’s products and solutions;

Communicate with clients and provide Technical Support/Technical Help via phone/Skype and remote

• connection;

Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved

• methods and techniques, recommending system improvements;

• Available to visit clients in UAE and able to meet customers in the office and be involved in meetings to answer technical questions;

• When needed, take part in exhibitions/conferences and present technical presentation of our product

THE EXPERIENCE, SKILLS, AND PERSONAL QUALITIES YOU WILL NEED

• Not more than 30 years old;

• Bilingual: English & Arabic Speaking only

• Educational background must be from any of these fields

• Computer Science, Computer/Electronics Engineering;

• Must have previous work experience in Technical Support and Customer support;

• Strong knowledge of MS Office and Presentation skills required;

• Must speak, read and write in English. Knowledge of Arabic is an advantage;

• Candidate must be ready to travel anytime inside/outside UAE;

• Preferably with UAE Driving license;

• Good communication skills both written and verbal;

• Teamworking ability;

• Problem-solving skills;

• Planning skills;

• The ability to build relationships.

WHAT WE OFFER

• Career opportunity in a large international company

• Commission and incentive options

• Opportunities to travel abroad

• Company-paid training in a high-end B2B academy

• All tools and training needed for the job

• Competitive benefits package that includes medical and life insurance for you and your immediate family

• And more to be announced during the final interview