Technical Support Engineer

Job Details

Job Position – Technical Support Engineer

Company Name – V2 Cloud

Location: Riyadh / Anywhere in Saudi Arabia

Number of positions: 1
Nationality: Any
Contract duration: Minimum 1 year (renewable)

Only shortlisted candidates will be contacted.

Key Responsibilities:
– Provide continuous support throughout pre-market, pre-production, and production phases.
– Serve as first point of contact for customer technical inquiries during daily operations via helpdesk.
– Perform basic troubleshooting for networking and server-related issues.
– Escalate complex cases to Level 2/Level 3 teams with proper documentation.
– Coordinate closely with the Application Support team to ensure cohesive customer service delivery.

Skill Requirements:
– Entry-level proficiency in networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
– Basic server maintenance (Windows/Linux OS, patching, monitoring).
– Familiarity with ticketing systems and SLA-driven workflows.
– Strong communication and customer service orientation.

Locally available candidates with a transferable Iqama are encouraged to apply.

Email: t.ansary@v2.sa
Please mention the following details in your email:
– Current and expected salary package
– Notice period

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