IT Helpdesk Engineer

Job Details

Job Position – IT Helpdesk Engineer

Company Name – Esol Global

Location: Abu Dhabi, UAE
Experience: 3–5 Years
Employment Type: 3-Year Contract

Key Responsibilities:
Provide L1 IT support and troubleshoot hardware/software issues.
Support Windows 10/11, MS Office 365, Outlook and Teams.
Manage Active Directory, user accounts and password resets.
Troubleshoot LAN, Wi-Fi, VPN and network connectivity.
Handle IT tickets and ensure timely resolution within SLAs.
Provide desktop, laptop, printer and peripheral support.

Requirements:
Diploma/Bachelor’s degree in IT or a related field.
3–5 years of experience in IT Helpdesk/Desktop Support.
Hands-on experience with Windows OS, Office 365 and Active Directory.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Experience with ServiceNow, Jira or ManageEngine is an advantage.
Good communication and troubleshooting skills.

Email : pragya.rai@esolglobal.com

Tagged as: Abu Dhabi., IT Jobs, Jobs In Abu Dhabi, Jobs In UAE, Linkedin Jobs