Smart World
Application Support Engineer Jobs in Dubai
UAE
Vacancy – Application Support Engineer 10x
Industry: other
Employment type: Full Time
Experience: minimum 4 years
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 15000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are hiring Application Support Engineer 10x
Requirements
Investigate and Resolve Application related issues
Provide general assistance to users for the use of Applications
Concentrate on providing First Call Resolution
Monitoring, analyzing and reporting incidents and events
Responsible for running Incident Response process
Investigation of incidents
Responsible for log correlation activity
Act as a focal point for all incidents reported to the Service Desk
Register all incidents on the Incident Management system
Initial classification, first level investigation and resolution of incidents recorded
Liaise with 2nd level support staff to help resolve incident
Maintain quality and monitor service calls through to completion
Play the role of Incident Manager single handed for any incidents reported
Minimum 4+ years of related IT industry experience
Knowledge of Information Systems Concepts and terminologies
Hands-on experience in using Enterprise and Open Source applications
Experience of using Service Management tools like Remedy / Manage Engine / HP SM
Prior experience of leading an Application Support Service Desk or function of an Incident Manager
Experience with windows Server OS
Familiarity with ITIL Framework
Fuad.Khalid@smartworld.com
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To apply for this job email your details to Fuad.Khalid@smartworld.com