Website Time Hotels
Job Details
Job Position – Bellman
Company Name – Time Hotels
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries.
• Maintains awareness of guest profile through Shiji guest profile system.
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Deals promptly, efficiently and pleasantly with incoming calls.
• Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
• Delivers guest messages and other deliveries immediately without delay in a professional manner.
• Checks regularly the Concierge e-mail and replies to internal and external inquiries.
• Maintains the daily function board and Shiji notice board.
• Suggestively sells Hotel promotion, outlets and facilities at all times.
• Regularly checks the lobby area, ensuring it is clean and tidy.
• Ensures Concierge desk and store room is clean tidy and well organized.
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
• Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
• Cooperates in the performance of any reasonable task requested by company manager, executives or guests.
• Maintains an awareness of the car park and front entrance at all times.
Only shortlisted candidates will be contacted.
Email : hr.oak@timehotels.com
To apply for this job email your details to hr.oak@timehotels.com