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Call Center Representative

  • by
  • Full Time
  • UAE


Call Center Representative Jobs in UAE


About the job

  • The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Accurately logging all interactions via Contact Management System
  • Achieve call center metrics as defined by the Supplier
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Educate customers on support options, and the steps being taken to resolve the issue,
  • including online tutorials, in-store programs and help applications built into the programs
  • Communicate positively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Procedures



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