Teleperformance
Call Center Representative Jobs in UAE
About the job
- The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Accurately logging all interactions via Contact Management System
- Achieve call center metrics as defined by the Supplier
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Educate customers on support options, and the steps being taken to resolve the issue,
- including online tutorials, in-store programs and help applications built into the programs
- Communicate positively with team members, customers, and other partners
- Escalate issues to the appropriate department according to Procedures
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