Website Global Career Heights
Job Details
Job Position – CRM Manager
Company Name – Global Career Heights
Real Estate Experienced
– Customer Relationship Management: Develop and implement strategies to build strong and lasting relationships with customers. Serve as the main point of contact for customers, addressing their inquiries and concerns promptly and professionally. Collect and analyze customer feedback to identify areas for improvement in our products and services. Maintain an up-to-date customer database and ensure accuracy.
– Handover Management: Create and manage a clear handover process for properties in SP International Property Developers including Imperial Avenue and upcoming projects. Coordinate with various departments, including Projects, construction, legal, and finance, to ensure a smooth handover process. Ensure that properties are handed over to customers in compliance with contractual agreements and quality standards. Conduct final inspections and walkthroughs with customers, addressing any issues or concerns.
– Collections Management: Oversee the collections process, working closely with the finance team to monitor outstanding payments. Implement effective collections strategies to minimize payment delays and defaults. Manage negotiations and payment arrangements with customers facing financial challenges. Maintain accurate records of collections activities and update customer accounts accordingly. age | 3 DISCLAIMER: The Arabic version is a translation of the original in English for information purposes only. In case of a discrepancy, the English original will prevail.
– Team Leadership: – Lead and mentor the CRM team, fostering a culture of excellence, professionalism, and customer-centricity. Set performance goals, conduct regular performance reviews, and provide constructive feedback to team members. Collaborate with other departments to ensure alignment and cooperation in achieving customer satisfaction and business objectives.
– Reporting and Analysis: Generate regular reports on customer relationship metrics, handover status, and collections performance. Analyze data to identify trends and opportunities for process improvement. Present findings and recommendations to the senior management team.
OTHER REQUIREMENTS
Education: bachelor’s degree in civil engineering, Construction Management, Architecture, or a related field.
A master’s degree is a plus. 7-12 years in real estate CRM Division in the UAE, with a strong focus on luxury high-rise residential projects.
Job Type: Full-time
Salary: AED15,000.00 – AED18,000.00 per month
Email : sheena@globalcareerheights.com
To apply for this job email your details to sheena@globalcareerheights.com