Customer Service Executive

Job Details

Job Position – Customer Service Executive

Company Name – SolitAir

Join SolitAir, a dynamic and growing airline, as a Customer Service Executive and be at the forefront of delivering exceptional service to our customers. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and is passionate about process excellence and problem-solving.

What You’ll Be Doing
– Customer Interaction: Handle inquiries, bookings, and quotes through phone and online channels. Proactively keep customers updated on the progress of their cargo
– Problem Solving: Investigate and resolve issues, escalate where required, and support corrective actions
– Reporting & Data: Input, validate, and prepare accurate reports and data analysis for process improvement
– Team Collaboration: Work closely with internal teams, vendors, and customers to ensure smooth processes
– Compliance: Ensure all activities meet company procedures, relevant regulations, and deadlines
– Communication: Support process changes by preparing job aids, procedures, and delivering on-the-job training where needed

What We’re Looking For:
– Secondary education or equivalent
– Good communication and computer skills
– Strong problem-solving and decision-making abilities
– Customer-oriented mindset with a focus on service excellence
– Willingness to work rotational shifts (24/7 coverage) including weekends and nights from our office at DWC and report physically on-site.
– Experience in Cargo, Freight forwarding or Logistics is advantageous

Why Join:
At SolitAir, you will be part of a collaborative, professional team where your contributions directly impact operational excellence. This is your chance to grow with a company that values dedication, integrity, and innovation.

Email: careers@solitairholding.com with “Customer Service Executive” in the subject line.

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