Website VFS Global
Job Details
Job Position – Customer Service Officer
Company Name – VFS Global
Candidates for the position of – Italian Speaker for Dubai.
To join team, Italian Speaker. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.
Key Responsibilities:
Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.
Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process.
Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included.
Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services.
Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer’s satisfaction.
Data Entry: Accurately input applicant information into our systems, maintaining a high level of data integrity.
Administrative Support : Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.
Minimum Requirement :
Qualifications: High school diploma or equivalent. A bachelor’s degree is a plus.
Preference will be given to Italian speakers with good communication and interpersonal skills.
Customer service-oriented with a strong dedication to customer satisfaction. Proficiency in using computer applications and office equipment.
Ability to handle a high volume of customers while maintaining composure and professionalism.
Detail-oriented and organized with good time management skills. Experience: 0 – 12 months of experience in any industry, preferably in Travel and Tourism or Service industry.
Knowledge & Key Skills: Basic Knowledge of Computer skills Proficiency in MS office & good typing speed Adaptability and presence of mind to handle customer queries and complaints.
Email : anastasiiam@vfsglobal.com if you meet with the above requirement. note only candidates who meet with the above requirements will be contacted.
To apply for this job email your details to anastasiiam@vfsglobal.com