Website TASC Outsourcing
Customer Service Representative Jobs in Abu Dhabi
About the job
Please apply only if you can join immediately.
The main responsibility of a customer service agent is to support customers by providing
helpful information, answering questions, and responding to complaints. The individual will be
responsible for handling inbound and outbound voice calls only.
Key accountabilities :
– Handle and carefully respond to all inbound and outbound customer inquiries
– Provide excellent customer service through active listening
– Work with confidential customer information and treat it sensitively
– Aim to resolve issues on the first call by being proactive, patient, empathetic, and
understanding
– Appropriately communicate with customers
– Compassionately handle sensitive situations surrounding healthcare needs.
– Bi-lingual and sensitive to local culture & Trained call handlers.
– Ensuring staff are to handle calls with empathy, strong understanding of patient needs
and are able to provide clear and consistent information
– All call handlers will be bound by a Non-Disclose Agreement for the sensitivity of Data
collected.
Knowledge:
– Compassionate customer service mindset
– Ability to interact with various types of customers
– Availability to work various shifts
– Ability to use Windows operating systems
– Comfort with desktop computer system
Qualifications:
– 1 year Customer service experience
– High School Graduate or GED
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