Website LALS Group
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Job Details
Job Position – Customer Service Specialist
Company Name – LALS Group
Arabic Speaker
Location – Dubai
Key Responsibilities
Respond promptly and professionally to customer inquiries through telephone, email, live chat, and other communication channels.
Provide accurate information regarding company products, services, policies, procedures, and processes.
Handle customer complaints, concerns, and requests efficiently, ensuring timely and satisfactory resolutions.
Record, update, and maintain accurate customer information and interaction details in the company’s CRM or customer management system.
Follow up with customers to ensure their issues have been resolved and their expectations have been met.
Coordinate with relevant departments to resolve complex customer issues and improve service delivery.
Process customer requests, orders, service bookings, returns, or other transactions as applicable.
Escalate unresolved or sensitive issues to the appropriate supervisor or department.
Maintain a professional, courteous, and customer-focused approach at all times.
Meet established customer service KPIs, including response time, resolution time, customer satisfaction, and service quality targets.
Identify recurring customer issues and recommend improvements to service processes and procedures.
Ensure compliance with company policies, data protection requirements, and confidentiality standards.
Prepare customer service reports and maintain records as required by management.
Qualifications and Requirements
High school diploma or bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
Previous experience in customer service, customer support, call centers, or a similar role is preferred.
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, and conflict-resolution abilities.
Good organizational skills and attention to detail.
Proficiency in Microsoft Office applications and customer relationship management (CRM) systems.
Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
Strong customer-focused attitude with a professional and positive approach.
Ability to work independently and collaboratively as part of a team.
Fluency in English is required; additional languages are an advantage.
Email : abhinav.joshi@lalsgroup.com or careers.hru@lalsgroup.com
To apply for this job email your details to abhinav.joshi@lalsgroup.com