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Customer Service Supervisor

  • Full Time
  • Dubai

The Pet Shop LLC

Customer Service Supervisor Jobs In Dubai


About the job

We are looking for a competent Call Center Supervisor to organize and direct our call center staff. You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.




  • Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to the quality of service.
  • Monitors or reviews calls or other correspondence between representatives and customers.
  • Ensures that representatives are informed about changes to company products and services.
  • Collects data and prepares reports on customer complaints and inquiries.
  • Prepares monthly reports summarizing the assigned customer service team’s performance.
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Service Manager or other appropriate staff.
  • Performs other related duties as assigned.


Supervisory Responsibilities:


  • Hires entry-level customer service employees.
  • Trains new employees in the company’s customer service policies, procedures, and best practices.
  • Organizes and oversees the schedules and work of assigned staff.
  • Conducts performance evaluations that are timely and constructive.


Skills & Qualification


  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Ability to coach and mentor customer service representatives.
  • Arabic/ English speaking is a must.
  • E-commerce experience is a must.



To apply for this job please visit www.linkedin.com.