Website SNH Packing
Job Details
Job Position – Customer Service & Web Support Executive
Company Name – SNH Packing
Location: Dubai, UAE
Key Responsibilities:
Customer Service:
– Handle customer inquiries via phone, email, WhatsApp, and online platforms.
– Assist customers with product information, order placement, delivery updates, and complaint resolution.
– Maintain professional communication and ensure timely responses to all customer concems.
– Coordinate with warehouse, delivery, accounts, and sales teams to resolve customer issues efficiently.
– Process returns, refunds, replacements, and order amendments when required
– Maintain proper records of customer interactions and follow-ups.
Web & Online Store Support:
– Manage and update product listings, pricing, descriptions, and stock availability on the website.
– Ensure smooth online order flow and monitor failed or pending orders.
– Test website functionality and report any technical issues promptly.
Requirements
– Bachelor’s degree or equivalent qualification
– Minimum 1-2 years of experience in customer service, e-commerce support, or webstore operations.
– Good communication skills in English (Arabic is an advantage).
– Basic knowledge of Shopify or other e-commerce platforms preferred.
– Good computer skills including MS Office and email handling
– Strong problem-solving and multitasking abilities
– Ability to work under pressure and manage multiple tasks efficiently
Preferred Qualifications:
– Experience handling online customers and webstore operations.
– Understanding of product uploads, inventory updates, and order management systems
– Attention to detail and accuracy in pricing and listings.
– Team coordination and follow-up skills
What We Offer
– Competitive salary package
– Supportive and collaborative work environment
– Opportunities for career growth and development
Email: careers@snhuae.com
To apply for this job email your details to careers@snhuae.com