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Customer Support Officer

  • Full Time
  • Dubai
  • Salary: 2000 - 2500 AED

Website Planet

Customer Support Officer Jobs in Dubai

 

 

Supporting Planet financial partners from a customer support role in the EMEA region (Europe, Middle East, and Africa). Providing support to all existing customers, making sure SLA’s are met and customers’ questions/concerns are answered and resolved promptly.

What you will do

  • Handling all customer emails, calls within set SLAs. In case additional help is required from other teams/functions, passing information promptly to the other teams/functions, following on answer, and providing feedback to the client.
  • Manage and coordinate client and internal partner communication and status updates.
  • Utilize creative problem solving and solid decision-making abilities handling inquiries/ issues.
  • Supporting partner banks on transaction processing
  • Own and drive identification, transparency, escalation, and resolution of risks and issues to closure, including technical incident communication and management with internal teams
  • Informing clients via notifications on compliance, system maintenance, upcoming company news, etc.
  • Providing clients and internal teams with operational reporting, using Qlik report tool, MAS Web and Planet Switch Host
  • Maintaining clients contacts up to date in Planet CRM system
  • Supporting clients on MAS reporting and providing overview training on Planet reports
  • Monitoring batching for the suspended host, following up with internal tech teams on closing batching or with other ops functions if any of the transactions require reprocessing using Planet MAS system
  • Complete other duties as assigned.

Who you are

  • Energetic: You’re driven by pushing forward, searching for better, and wanting more than the status quo
  • Bright: You love bouncing ideas off other people. Brainstorming. Asking questions. Learning. Looking for answers that help our customers.
  • Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.
  • Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.

 

 

 

To apply for this job please visit planet.wd3.myworkdayjobs.com.