Desktop Support

Job Details

Job Position – Desktop Support

Company Name – Jumboforce

Must ITIL Certified or ITIL Exp Must (Incident , Problem Management )

Notice Period – Immediate .

Answer helpdesk calls, monitor IT mailboxes and provide Lync support for end user requirements.

– Circulate helpdesk tickets to the appropriate IT teams when required in order to avoid delays.

– Provide support by telephone, through a 3rd party or be on-site depending on ticket requirements.

– Diagnosis and resolution of technical issues for PCs and MACs so end-users have minimal downtime.

– Set up and configuration of laptops and desktops in order for new joiners to begin their duties.

– Network and telephony support, in order for the business to function in chosen locations.

– Installation of authorized software to laptops and desktops as per user line manager requirements.

– Document solutions for the IT Support team and for the business end-users to have easy access

– Ensure a high level of customer service and support to all vendor staff for end user satisfaction.

– Support and assist IT colleagues in order to resolve issues for end-users quicker.

– Train end-users, when possible, on the usage of any of the IT systems.

– Assist the IT Administration department when requested by the team leader.

Job Type: Full-time

Salary: AED4,000.00 – AED4,700.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

Location : Dubai

ITIL (Preferred)

Email : sharmila.louis@jumboforce.ae

jayesh.ramdharne@jumboforce.ae