Desktop Support Engineer

Job Details

Job Position – Desktop Support Engineer

Company Name – LanceSoft

Location: Abu Dhabi

Duration: 3 years contract

Experience/Knowledge:
-At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best
practices guideline.
-Excellent technical knowledge of pcs and desktop hardware.
-Working technical knowledge of current protocols, operating systems and standards.
-Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
-Software and Hardware Troubleshooting
-Able to operate effectively in a team environment with both technical and non- technical team members
-Able to operate with minimal supervision
-Able to manage time effectively, set priorities appropriately, schedule calls
-Able to maintain professional demeanour under stress
-Able to operate within customer standard operating procedures.

Essential Skills:
-Working knowledge of below list of Manage Engine Tools Set
– Manage Engine Desktop Central Enterprise Edition 9.0,
– Manage Engine OS Deployer 4.0,
– Manage Engine Mobile Device Management,
-Microsoft Windows 2008/2012 Terminal Server.
-Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
-Ability to operate and support Blackberry and IPAD.
-Windows XP, Windows 7/8, Windows 2000/2003/2008 experience
-AD, Exchange 2007/2010/2013 experience
-Good communication (both verbal and written) skills

Qualification & Certifications:
-Microsoft Certification, Ideally MCP or MCSE.
-ITIL V3 Certification.
-BTEC Computer Science.
-A+ and N+ experience (Desirable)

Email : shikhasingh@lancesoft.com
Expected salary:
Visa/ Work Permit:
Notice Period:
Current Location:

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