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Job Details
Job Position – Digital Service Lead
Company Name – SIB
Location : Sharjah
- Responsible to define Digital journey to transform Retail product experience, develop business cases and establish a shared vision across the bank by building consensus among all key stakeholders.
- Lead the planning, implementation and delivery of underline initiatives across customer touchpoints in alignment with Digital roadmap to offer digital customer experience and improve operational efficiency.
KEY ACCOUNTABILITIES:
- Develop seamless customer journeys & paperless processes to allow usage of mobility platforms by bank employees for sales & service. Ensuring complete compliance with Central bank guidelines & policies. Build backend framework to increase the overall automation/ instant straight through processing.
- Collaborate with Product Managers and other stakeholders to design customer journeys for Personal Finance, Credit Cards &retail products to increase revenue streams and improve customer experience
- Responsible to manage underline digital roadmap initiatives starting from ideation, customer journey, scope (user stories), UI/UX designs, development, UAT, training material, user training and rollout.
- Conduct in-depth comparative analysis of digital services offered by other banks in UAE to Identify gaps and initiated changes in order to obtain the optimum competitive positioning for the business
- Identify current market technology trends relevant to the development of new digital platforms and gain knowledge on selected technologies, in order to develop, communicate, and implement business solutions aligned with global and regional strategy.
- Responsible to define Digital journey to transform Retail product experience, develop business cases and establish a shared vision across the bank by building consensus among all key stakeholders.
- Monitor the availability, quality and performance of digital banking initiatives and plan for improvements.
- Responsible for providing data insights that will contribute to the overall digital banking revenue.
- Analyzing customer’s behavior to enhance the overall customer journey, interpreting trend and patters in complex data set to contribute on revenue generation (CLTV, Repeated customer rates).
- Develop visualizations of data to present to management.
KEY SKILLS :
- A confident and impactful communicator, both written and verbal, able to clearly explain digital transformation ideas to non-technical audiences and business goals to technical team. Able to successfully pursue new opportunities and sell on.
- Entrepreneurial self-starter who is self-motivated and also a team player with a professional presence
- Manage a diverse range of stakeholders, C Level and below, internal/external, onshore & offshore
- Being empathetic towards both customers and team should be part of winning personality on this role
- Knowledge and experience of Digital Payments, Product Development or Project Management experience
- Knowledge and experience of Lean and Agile software development process
- Experience preparing comprehensive competitive analysis
- Experience incorporating technology into real business applications
- Sound knowledge of banking products, processes and operations.
MINIMUM EXPERIENCE:
- Minimum 5 to 7 years of experience in digital analysis & transformation of Retail Products (Personal Finance, Credit Card, Retail customer Onboarding) preferably in financial institution. .
- Fields: Digital Services
Language Skills:
- Strong in both oral and written : English and Arabic
To apply for this job please visit www.sib.ae.