Website Quess Corp Middle East
Job Details
Job Position – Field Support Engineer
Company Name – Quess Corp Middle East
Location: Dubai
Department: IT Support / End User Support
End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..
· Provide on-site and remote support for desktops, laptops, printers, and peripherals.
· Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
· Install, configure, and upgrade end-user hardware and software as per IT policies.
· Manage user accounts, access rights, and group policies in Active Directory.
· Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
· Coordinate with vendors for hardware repairs or replacements.
· Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
· Assist with onboarding/offboarding activities (device setup, profile configurations).
· Participate in IT asset inventory, audits, and compliance reporting.
· Maintain documentation, FAQs, and user guides for common issues.
· 3-5 years of experience in IT end-user support or desktop support.
· Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
· Experience with Active Directory, Outlook Exchange, and remote support tools.
· Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
· Understanding of IT security, endpoint protection, and patching.
Preferred Qualifications:
Bachelor’s Degree in Information Technology or a related field.
Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.)
Immediate to 30 Days joining
Email : nafeesa.shaikh@quesscorpme.com
To apply for this job email your details to nafeesa.shaikh@quesscorpme.com