Front Desk Receptionist

Front Desk Receptionist Jobs in Dubai

 

 

Job Description

Front Desk Receptionist

· Sole responsibility for Registration and Insurance completion process.

· Assisting patients to complete all necessary forms and documentation.

· Organizing and maintaining patient records, consent forms, payments, etc.

· Ensure all standard protocols set by organization are maintained

· Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times

· Answer all incoming calls and route them to the appropriate department/employee, answer customers’ queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

· Ensure patient care call and follow up.

Appointment Handling and Scheduling

· Book appointments over phone as well as through walk ins

· Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation etc.)

· Schedule appointment requested through websites and SMS

· Schedule patient’s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.

· Determine the financial status of patients and their eligibility for health services

· Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)

· Confirm all appointments for the following day over telephone on a daily basis

Insurance

· Check with Insurance Coordinator for cases requiring approvals

· Coordinate with Insurance department for insurance related matters

· Check with Insurance Coordinator the status of the Insurance card provided by the patient

Records & Data Management

· Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail

· Maintain medical records and report to unit In-charge when required

· Make spreadsheets, manage data and create documents on computers using desktop publishing programs

Job Interactions

· Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc.

· Works closely with external stakeholders to handle queries and feedback

Minimum Experience

· 3 – 5 Years

Gender

· Female

Required Skills:

· Telephone Skills

· Verbal Communication

· Listening

· Professionalism

· Customer Focus

· Handles Pressure

Specific / Relevant Experience

· Experience in Handling Customers / Patients in similar role

We have three branches located in Jumeirah, Al Warqa and Marina.

Experience:

Dental Clinic: 3 years (Required)
Language:

English (Required)
Hindi (Preferred)
Arabic (Preferred)

Email : recruit@shamsdental.com

 

 

 

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