Front Line Associates

Location: United Arab Emirates

Key Responsibilities:
– Customer service: Deliver exceptional service to customers.
– Assist customers with remittance, foreign exchange, and other financial services.
– Handle customer queries and resolve issues promptly and professionally.
– Verify customer documents in line with AML/KYC and compliance requirements.
– Support branch operations and ensure smooth daily transactions.
– Maintain accurate transaction records and adhere to company policies.
– Handle daily cash transactions including money transfers and foreign exchange.
– Ensure accuracy in cash handling, counting, and balancing transactions.
– Provide excellent customer service at the branch counter.
– Verify customer documents as per company policies and compliance guidelines (AML/KYC).
– Promote remittance and foreign exchange services to existing and new customers.
– Achieve branch-level business targets through proactive customer engagement.
– Conduct marketing activities, including branch campaigns, promotions, and community outreach.
– Develop and maintain strong customer relationships to build loyalty and repeat business.
– Identify opportunities for cross-selling and new customer acquisition.
– Work closely with branch supervisors to implement local marketing strategies.

Requirements:
– Bachelor’s degree / Diploma in any discipline.
– Previous experience as a Cashier / Teller in an Exchange House or Bank in the UAE preferred.
– Strong numerical and communication skills.
– Customer service-oriented with attention to detail.
– Knowledge of AML/KYC regulations in the UAE is an advantage.
– Proficiency in EnglishWhat We Offer:
– Competitive salary package.
– Career growth opportunities within the organization.
– Multicultural and professional work environment.