Website DusitD2 Kenz Hotel
Job Details
Job Position – Front Office Agent
Company Name – dusitD2 Kenz Hotel
Arabic-speaking candidates are highly recommended.
Experience: Minimum 1 year in the hospitality industry.
Software Proficiency: OPERA software.
Responsibilities
1. Assists in maximizing room sales and revenue.
2.Prepares guest name lists.
3.Prepares for guest arrivals and departures.
4.Greets and addresses guests by name upon their check-in and check-out.
5.Assists guests while they are registering.
6. Assists guests with transportation arrangements, luggage, payment, etc.
7. Escorts guests to their rooms.
8. Informs Guest Service Attendants of guests’ room number.
9. Shows the room features and facilities to guests.
10.Assists and follows up guests’ requests and inquiries.
11. Recommends F&B outlets and entertainments in the hotel to guests.
12. Briefs next shift personnel to hand over at the end of the shift.
13. Provides information, directions and service based on the hotel standards and policies.
14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
15. Ensures a prompt delivery of mails and messages.
16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
17. Controls and distributes guest room keys.
18. Strictly follows hotel and company standards and policies.
19. Informs management regarding guest feedback or any unusual events.
20. Is familiar with the emergency procedures of the hotel.
21. Performs other duties as assigned by Shift Manager or FO Manager.
To apply, please submit your updated resume and a cover letter highlighting your relevant experience to d2duhr@dusitd2kenz.com
To apply for this job email your details to d2duhr@dusitd2kenz.com