Website JMJ Group Holding
Job Details
Job Position – Front Office Manager
Company Name – JMJ Group Holding
Location: Doha, Qatar
To join team and lead the front office operations at [Your Hotel Brand Name]. The ideal candidate will have extensive pre-opening experience and a proven track record of success in managing front-office operations at luxury hotels.
Key Responsibilities:
– Oversee the day-to-day operations of the front office, including reception, concierge, guest services, and reservations, ensuring seamless and efficient service delivery.
– Lead and motivate the front office team, providing guidance, training, and support to ensure high levels of performance and guest satisfaction.
– Develop and implement front office policies, procedures, and standards to uphold the brand’s reputation for excellence and ensure consistency in service delivery.
– Coordinate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth communication and collaboration for guest satisfaction.
– Manage guest feedback and resolve any issues or complaints promptly and effectively, striving to exceed guest expectations at every opportunity.
– Conduct regular audits and inspections to maintain cleanliness, organization, and compliance with brand standards throughout the front office area.
– Monitor occupancy levels and room availability, optimizing revenue opportunities through effective yield management and upselling strategies.
– Prepare and analyze reports on front office performance, including occupancy rates, revenue, guest satisfaction scores, and other key metrics, and take appropriate action to address any areas of concern.
– Stay updated on industry trends and best practices in front office management, and proactively identify opportunities for improvement and innovation.
Qualifications:
– Bachelor’s degree in Hospitality Management, Business Administration, or related field. Additional certifications in hotel management or hospitality operations are desirable.
– Minimum of 5 years of experience in front office management, preferably in luxury hotels or resorts, with significant pre-opening experience.
– Proven leadership skills, with the ability to inspire and motivate a diverse team to achieve excellence in guest service and operational efficiency.
– Excellent communication and interpersonal skills, with the ability to interact confidently and diplomatically with guests, colleagues, and stakeholders at all levels.
– Strong organizational and time management abilities, with the capacity to prioritize tasks, delegate effectively, and manage multiple responsibilities simultaneously.
– Proficiency in hotel management software and Microsoft Office Suite.
Email : hr@jmjgroupholding.com and cover letter outlining your qualifications and relevant experience to
To apply for this job email your details to hr@jmjgroupholding.com