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Front Office Shift Leader

  • by
Landmark Group careers liveuaejobs
  • Full Time
  • Dubai

Website Landmark Group

Front Office Shift Leader Jobs in Dubai

 

About the job

Job Description

Job Purpose –

Primary responsibility of the role is to manage the complete day to day activities of the front desk at the hotel for the shift which he / she is allotted to.

Key Accountabilities –

  • Fully conversant with all the Front Office equipment and computer.
  • Fully conversant with the Hotel’s Policies and Procedures and ensures that they are being adhered to.
  • Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel’s Policies and procedures
  • Identify room rates structures for both groups & individual bookings.
  • Ensure that rooms are assigned according to the reservation & as per guest’s requests.
  • Assist the Front office manager in occupancy forecasts & practice yield management.
  • Carries out training within the department for new recruits and on going training for the staff while on their shift.
  • Assumes control of reservations & room blockings outside normal reservation hours.
  • Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
  • Fully be aware of the health and safety in the department.
  • Conducts team briefing before shift.
  • Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
  • Handles guest complaints and refers them to FOM, if necessary. Follows upon correcting
  • Compiles and takes action on an exceeded credit report.
  • Processes the No Show Lists on daily basis by agreement with Front Office Manager.
  • Provides support to all reception staff in order to ensure a smooth, prompt and polite service. Organizes the meal break time accordingly.
  • Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
  • Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To understand and strictly adhere to the Code of Conduct.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties as assigned to him/her by management.

Knowledge

, Skills & Experience

Education

Bachelor’s degree in Hotel Management / Course in Hotel Management

Job Experience

  • 2-4 years hotel industry experience.
  • Minimum 1 year of experience as Shift leader/ Supervisor in Front office in 3 or 4-star hotel
  • GCC experience preferred.

Others

  • Excellent interpersonal and communication skills.
  • Experienced and effective people manager.
  • On the feet thinking to drive creative solutions to overcome obstacles.
  • Is a team player, willing to learn, train and motive the team.

 

 

 

 

To apply for this job please visit landmarkgroup.taleo.net.