Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel’s systems.
Maintains and improves the quality of the guests experience
Processes all payments according to established hotel requirements
Provides information and assistance to all guests and visitors
Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
Assists guest services, housekeeping and maintenance staff with accommodating guest requests
Creates a work environment that promotes teamwork, recognition and mutual respect.
Maintains confidentiality of all guests
Provides ideas and suggestions for new products, services, technology and processes to ensure the resort’s vision and in anticipation of changing guest needs.
Ability to multitask and prioritize departmental functions to meet deadlines.
Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
Maintains and controls safe while on duty, keeping detailed records of all transactions.
Provides new hires with adequate training and ongoing training for all other front desk employees.
Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
Works diligently at continuously working with Front Office Manager on operation improvements.
Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
In order to be qualified for this role you should possess the below criteria:
High school diploma or equivalent experience required
1 – 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
Must be able to speak the English language clearly and fluently or local/regional language standard.
Provide excellent customer service and maintain a professional demeanor.
Ability to communicate effectively with others both verbally and written
Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Pls share your resume to Bhavini.firstname.lastname@example.org
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To apply for this job email your details to Bhavini.email@example.com