Website Al Maya Group
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Job Details
Job Position – Front Office Supervisor
Company Name – Al Maya Group
Location: Abu Dhabi, United Arab Emirates
Job type: Full-time, On-site
Hiring a skilled and service-focused at Al Maya Island & Resort to help lead daily operations and deliver memorable guest experiences.
Located off the coast of Abu Dhabi, the resort is part of STORY Hospitality, an Accessible Luxury and Lifestyle-led hotel management group operating across the UAE, Morocco and Seychelles.
You’ll oversee Front Office, Housekeeping and Recreation operations, supporting colleagues and coordinating across departments to ensure every stay runs smoothly.
WHAT YOU’LL DO
-Supervise daily Front Office, Housekeeping and Recreation operations, maintaining high standards of service and guest satisfaction.
-Handle guest concerns, VIP arrivals and special requests, resolving issues with care and professionalism.
-Lead, train and motivate colleagues, managing schedules, performance reviews, coaching and development.
-Coordinate with other departments to deliver seamless guest experiences and efficient operations.
-Monitor operational performance, budgets, costs and revenue opportunities, supporting planning, forecasting and departmental goals.
-Support recruitment, onboarding and colleague retention.
-Monitor guest feedback, online reviews, quality audits and service standards, identifying opportunities for improvement.
-Ensure compliance with company policies, operational procedures, safety, hygiene and personal protective equipment requirements.
WE’RE LOOKING FOR
-A diploma or degree in Hospitality Management or a related field.
-At least 2 to 3 years of Front Office Operations experience, including supervisory or leadership responsibilities.
-Fluency in Arabic and English.
-Proficiency in Microsoft Office and hotel management systems.
-Strong leadership, communication, problem-solving and team-management skills.
-An organized, service-focused professional who can work confidently under pressure in a fast-paced environment.
-Willingness to relocate to or commute to Abu Dhabi.
Email : careers.almaya@almayauae.com
To apply for this job email your details to careers.almaya@almayauae.com