
Deluxe Holiday Homes
Guest Relations Officer Jobs in Dubai
About the job
Deluxe Holiday Homes is looking for a Guest Relations Officer with minimum 2-years of experience in the field.
RESPONSIBILITIES (includes but not limited to):
GUEST RELATIONS
- Direct communications with guests before arrival to coordinate a smooth check-in.
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Should possess detailed information about the Apartment/Villa, location attractions and city.
- Providing excellent customer service as per company standards.
- Maintain up-to date information on arrivals, departures and apartment condition.
- Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
- Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part.
- Perform basic cashier activities as and when required for collecting/refunding to the guests.
- Give proper and complete handover to the next shift.
- Coordinating and multi-tasking job duties in a busy environment
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
- Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required.
- Constantly improve GRO’s upselling, inspection, guest meeting and communications experience.
- When required, transport housekeepers or company staff, as well as deliver required items to the guests to the required location/destination.
- Do other similar tasks as assigned by the management time-to-time.
PROPERTY INSPECTIONS
- Conduct new property initial and final inspections and inventorisation.
- Existing property scheduled inspections to check inventory/maintenance/housekeeping related issues.
- Inventory and missing items list submission to the relevant departments
- Uploading all images/media to laptop and creating professional reports using given tools after inspections.
- To schedule maintenance inspections and make sure the issues are reported on time
- To make sure property is properly arranged and decorated before photoshoot
- To make sure properties are in a good shape before each owner stay or handover
REQUIRED SKILLS
- With valid UAE Driving license.
- Minimum of 2 years experience in guest relations or relevant field.
- Excellent communication skills (both verbal and written).
- Excellent time management and organizational skills with attention to detail.
- Collaborative team player.
WHAT WE OFFER
- Competitive Basic Salary
- Transportation allowance
- Company accommodation or Housing allowance
- Visa/EID/Medical Fitness Covered
- Medical Insurance
- Annual Paid Leave
- Ticket every 2 years
ADDITIONAL INFORMATION
- Work 6 days per week
- Off days are fluctuating and are not fixed
- Shifts can be day, evening or night shifts (even full-night coverage shift)
- Office is located in Al Barsha 1, Dubai
- Like Our Facebook Page Facebook/liveuaejobs.com Get More Live Updates Jobs in Facebook..
- Follow Our LinkedIn Profile linkedin.com/ Get More Live Updates Jobs in LinkedIn.
- Join Our WhatsApp Group Liveuaejobs.com/whatsappgroup Get More Live Updates Jobs in WhatsApp.
To apply for this job please visit form.jotform.com.