Skip to content
Home » Guest Relations Officer

Guest Relations Officer

  • by
  • Full Time
  • Dubai

Deluxe Holiday Homes

Guest Relations Officer Jobs in Dubai

 

About the job

Deluxe Holiday Homes is looking for a Guest Relations Officer with minimum 2-years of experience in the field.

 

RESPONSIBILITIES (includes but not limited to):

GUEST RELATIONS

  • Direct communications with guests before arrival to coordinate a smooth check-in.
  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Should possess detailed information about the Apartment/Villa, location attractions and city.
  • Providing excellent customer service as per company standards.
  • Maintain up-to date information on arrivals, departures and apartment condition.
  • Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
  • Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part.
  • Perform basic cashier activities as and when required for collecting/refunding to the guests.
  • Give proper and complete handover to the next shift.
  • Coordinating and multi-tasking job duties in a busy environment
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
  • Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required.
  • Constantly improve GRO’s upselling, inspection, guest meeting and communications experience.
  • When required, transport housekeepers or company staff, as well as deliver required items to the guests to the required location/destination.
  • Do other similar tasks as assigned by the management time-to-time.

 

PROPERTY INSPECTIONS

  • Conduct new property initial and final inspections and inventorisation.
  • Existing property scheduled inspections to check inventory/maintenance/housekeeping related issues.
  • Inventory and missing items list submission to the relevant departments
  • Uploading all images/media to laptop and creating professional reports using given tools after inspections.
  • To schedule maintenance inspections and make sure the issues are reported on time
  • To make sure property is properly arranged and decorated before photoshoot
  • To make sure properties are in a good shape before each owner stay or handover

REQUIRED SKILLS

  • With valid UAE Driving license.
  • Minimum of 2 years experience in guest relations or relevant field.
  • Excellent communication skills (both verbal and written).
  • Excellent time management and organizational skills with attention to detail.
  • Collaborative team player.

WHAT WE OFFER

  • Competitive Basic Salary
  • Transportation allowance
  • Company accommodation or Housing allowance
  • Visa/EID/Medical Fitness Covered
  • Medical Insurance
  • Annual Paid Leave
  • Ticket every 2 years

ADDITIONAL INFORMATION

  • Work 6 days per week
  • Off days are fluctuating and are not fixed
  • Shifts can be day, evening or night shifts (even full-night coverage shift)
  • Office is located in Al Barsha 1, Dubai

 

 

To apply for this job please visit form.jotform.com.