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Guest Service Agent

  • Full Time
  • Dubai

The S Hotel Al Barsha

Guest Service Agent Jobs In Dubai

 

About the job

  • Anticipate guest’s needs wherever possible and enhance guest satisfaction.
  • Create a helpful and professional image to the internal and external customer.
  • Must have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.
  • Must be well inform about special functions and events held in the hotel on a daily basis.
  • Should be able to resolve and register guests complaints or promptly pass them to the right managerial level if unable to do so.
  • Must have basic knowledge in check in and check out procedures and should register guests accurately in accordance with established policy and procedures.
  • Should be well verse with the hotel occupancy and average room rate today
  • Month to-date and performance against budget requirements on an everyday basis.
  • Maintain cash float, according to the department standard.
  • Good communication and information of previous and future shifts to be maintain through the Front Office Logbook.

 

 

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