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Help Desk Technician

  • Full Time
  • Dubai

Structural Middle East

Help Desk Technician Jobs In Dubai


About the job

Structural Preservation Middle East (SPME) is a division of Structural Group, Inc which is a U.S. based specialty construction and engineering contractor.

Our Middle East team is currently recruiting for an IT Officer to be based in our Dubai, UAE office to support our office-wide information technology needs and programs.

As the sole IT Officer in this branch, you will be integral in maintaining network connectivity, solving internal customer’s problems and leading IT related projects in the office.

Candidates must have a minimum of 3 years of experience in a similar role providing technical customer support to internal customers.

Additionally, candidates much have experience providing direct support to end users on a variety of Windows and office systems, must be able to solve customers’ problems both via telephone and desk-side.

Qualified candidates must have experience supporting Microsoft Office Suite, LAN and WAN as well as wireless technology support.

Working knowledge of multi-media office equipment is also required for this position.


The successful candidate will be responsible for:


  • Installing and configuring computer systems / diagnosing and solving hardware / software faults
  • Logging customer / employee queries
  • Analyzing call logs to spot trends and underlying issues
  • Setup, configuration, use and troubleshooting of computers
  • Providing technical deployment support for PC and related systems using Windows operating systems
  • Responding and following up on customer support problems.
  • Providing first-level problem diagnosis with users and listens to the user to determine the issue, classifies level, priority and nature of the problem.
  • Collaborating with corporate customer support regarding the onboarding process of new employees, including imaging of machines.
  • Supporting inventory control related to asset and device management
  • Participating in customer support team meetings which may not be within normal operating hours.
  • Responsible for receiving and tracking the trouble tickets, assigning them to a higher technical specialist for action if needed and ensuring that their tickets are resolved and closed out with the customer and in the system
  • Responsible for providing telephone support to end-user community on hardware, software, and network related problems, questions and use.
  • May lead small customer support related projects
  • Supporting branding related activities for the branch (graphics, artworks, videos, multimedia)


Additional duties consist of the following tasks:


  • Desktop / Laptop on-site and phone support / Printer Management
  • IT equipment deployment (new and old)
  • New desktop/laptop configuration
  • Network Management / File server management
  • Provide investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalate to second or third level support.
  • IT equipment auditing and inventory / Intranet Update and maintenance– Jobfile, Contact Info
  • Corporate IT Team coordination / ad-hoc tasks from Corporate IT Team
  • Internet (Etisalat/DU) accounts management (telephone, internet, mobile) – issues, support, account requests / Manage the branch users and computers in Active Directory – locked accounts, password resets, etc.
  • Software installation and troubleshooting
  • Training employees on desktop and company-related applications (new user training, phone system training, etc)
  • Makes purchase recommendations on new hardware and software


If you are an innovative but decisive individual who can work effectively in a highly collaborative, team-based environment then we want to hear from you.

We are looking for someone who has the ability to set goals and expectations and hold others accountable; encourage and mentor others; be approachable,

be empathetic and outgoing; quickly gain trust and respect; and establish and maintain relationships.




To apply for this job please visit www.linkedin.com.