Website K20s
Job Details
Job Position – Helpdesk / User Support Specialist
Company Name – K20s
Location: Qatar (Onsite)
Experience: 5+ years in Helpdesk / User Support
Position Type: Full-time
Responsibilities:
– User Assistance: Provide first-line support to end-users, addressing hardware, software, and network-related issues promptly.
– Ticket Management: Log, prioritize, and track support requests through the helpdesk ticketing system.
– Remote Assistance: Use remote support tools to troubleshoot and resolve issues for users.
– Hardware and Software Setup: Assist with the setup, configuration, and troubleshooting of computer hardware and software.
– User Training: Conduct user training sessions on basic IT functions and applications.
– Documentation: Maintain accurate and up-to-date documentation of support procedures and issue resolutions.
– Collaboration: Collaborate with IT teams to escalate and resolve complex technical issues.
Qualifications:
– Bachelor’s degree in Information Technology, Computer Science, or a related field.
– Minimum 5 years of experience in a Helpdesk or User Support role.
– Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking.
– Experience with ticketing systems and remote support tools.
– Excellent communication and interpersonal skills.
– Ability to prioritize and manage multiple tasks in a fast-paced environment.
Advantageous Qualifications:
– Certifications in relevant areas such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate.
– Experience working with government organizations.
– Familiarity with government-specific security and compliance requirements.
Email : anmol@k20s.com
To apply for this job email your details to anmol@k20s.com