Website Amer Al Ghurair Real Estate Development Group
Job Details
Job Position – Information Technology Engineer
Company Name – Amer Al Ghurair Real Estate Development Group
Looking for a skilled IT Helpdesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you’re passionate about technology and problem-solving, we want to hear from you!
Key Qualifications:
– Education: BSc in Computer Science or equivalent.
– Certifications (Preferred): CompTIA A+, ITIL Foundation, CCNA, MCSA, Microsoft 365 Certified.
Technical Skills:
– Experience with Microsoft 365, Active Directory, networking (TCP/IP, DNS, DHCP, VPN).
– 2+ years of IT HelpDesk support experience.
– Hands-on troubleshooting of hardware, software, and network issues.
– Basic cybersecurity knowledge (password policies, phishing prevention).
– Understanding of servers, virtualization, networking, routing, and telecom systems.
– Proficiency in MS Office & M365.
Soft Skills:
– Languages: Fluent English (Arabic is a plus).
– Strong communication, problem-solving, and customer service skills.
Key Responsibilities:
– Technical Support & Troubleshooting
Provide first-line support for hardware, software, and network issues.
Diagnose and resolve technical problems via phone, email, or remote access.
Escalate complex issues when needed.
– User Assistance & Training
Assist with system access, password resets, and software usage.
Educate employees on IT policies, best practices, and security awareness.
– System & Network Maintenance
Install, configure, and update OS, applications, and IT equipment.
Monitor network performance and connectivity.
Ensure compliance with company security policies.
– Asset & Account Management
Manage IT inventory (computers, peripherals, software licenses).
Set up and maintain user accounts in Active Directory & email systems.
– Security & Compliance
Enforce IT security policies, including antivirus updates and system patches.
Assist with data backups and recovery.
– Collaboration & Continuous Improvement
Work with the IT team to enhance system performance.
Stay updated with new technologies and recommend improvements.
Email: Abdalrhman.adel@ameralghurair.com with the subject line “IT HelpDesk Engineer Application”.
To apply for this job email your details to Abdalrhman.adel@ameralghurair.com