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Information Technology Help Desk

  • by
  • Full Time
  • Dubai

Confidential

Information Technology Help Desk Jobs in Dubai

 

About the job

Job Objectives

 

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

 

Required qualifications:

[Education, Experience, Skills & Characteristics]

·   Previous working experience as an IT Help Desk Technician for 5 years

·   BA in IT, Computer Science or similar relevant field

·   In-depth knowledge of computer systems and mobile devices

·   Hands on experience with diagnosing and resolving basic technical issues

·   Excellent communication and interpersonal skills

·   Customer-oriented and patient

 

Nice to haves:

[Education, Experience, Skills & Characteristics]

  • Related Microsoft Certification
  • Related Cisco Certification
  • Configuring software and hardware
  • Information systems
  • Installing upgrades
  • Network fundamentals
  • Troubleshooting and repair
  • Customer service
  • Communication
  • Spyware
  • VoIP

 

 

Work Activities:

Planning

[Planning tasks, duties, and responsibilities]

·   Work with the Head of IT to develop and be accountable for annual budget spends for IT software and hardware.

·   Manage all software, including licensing requirements, anti-virus, backups, existing Windows platforms and specific departmental software needs.

·   Provide Communications and AV Support for phone system, video conferencing, SharePoint intranet, and maintain internet connections.

·   Work with the Head of IT to develop and be accountable for annual budget spends for IT software and hardware.

·   Train all staff on systems, to include Microsoft Office applications, Microsoft CRM database which has been adapted to local needs

 

Executing (Action)

[Executing tasks, duties, and responsibilities]

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Suggest improvements on procedures

 

 

Controlling

[Controlling tasks, duties, and responsibilities]

Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks

 

Only Qualified candidates to apply.

 

 

To apply for this job please visit www.linkedin.com.