IP Telephony Engineer

Job Details

Job Position – IP Telephony Engineer

Company Name –  3i Infotech

L2/L3 (5-7 years)
location-Abu Dhabi UAE
Availability- Immediate to 15 Days (Max)

Analysis and troubleshooting of LAN / WAN / Internet issues / Voice gateway and recommending probable solutions along with impact analysis.

• Cisco IP Telephony

• Voice gateway management and troubleshooting

• UC Server management and administration

• VMWARE basic knowledge and administration

• SIP trunking

• Call manager basic feature configurations

• IM&Presence administration

• Cisco Flex licensing model

• Contact center system administration

• UCCX scripting advanced and basic

• Database connection management

• Prompt management

• Calender management

• Cisco finesse administration and programing

• CUIC reporting tool with custom reporting

• Skill and queue managemnt

• Team creation and queue assignment

• Call recording solution knowledge and basic troubleshooting

• Social Minner for Chat application

• Contact center outbound system management

• Predictive IVR and agent-based campaign management

• Basic SQL knowledge

• ODBC connection and management Skill Set Required: (Mandate Skill Set)

• Should have hands-on experience of Licensing Architecture for CUCM/CUC/UCCX

• Should have worked on below:

• Call Routing (Route Patterns/ Route list/ Route Group), CSS & Partition, Hunt Group Details, Voice Gateway & PRI Information, Cisco Prime License Manger, Cisco Jabber Configuration & Login, CTI Route Points for UCCX Triggers, Overview of RMCM Subsystem ( Skills, Resources, Contact Service Queue, Teams), Call back and abandoned call back management, Call redirection fro IVR to external number, SIP Trunk Configuration in CUCM

• Should be able to co-ordinate with vendor and co-ordinate tasks and action

Email : Sakeena.bano@3i-infotech.com

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