Website Alpha Data Recruitment
Job Details
Job Position – IT Engineer
Company Name – Alpha Data Recruitment
Who can join us immediately and available in UAE.
Job purpose: Manage and Provide end-user user support for Mobile Device Management(MDM) and other application related issues
Responsibilities:
1. Install and configure and managing Business applications / application servers
2. Managing MDM environment (intune)
3. Managing SMS gateways (Cloud solution) & Easi sms
4. Configuration and troubleshooting of Applications Right fax server
• Understanding of faxutil access
• Troubleshooting and management of integration with rightFax
• User creation, group account creation, and assignment for rightfax
• Day to Day operations issue of rightfax exp. Password reset, not receiving fax, delay in fax, error in sending and fax receiving issue
• Coordination with Telco’s and service provider
5. Troubleshoot Ipads & Tablets, app and network problems, diagnose and solve
6. Ensure all issues reported by users are logged in system as Tickets
7. Prioritize and manage several open tickets at one time
8. Provide workaround until issue is resolved
9. Direct unresolved issues to the next level of App / Infra Team
10. Saturday’s In-house Support (On-Call)
11. Non-working hours Remote support through mobile
12. Close 90% of Tickets assigned on the same day
Help create technical documentation and manuals
Competencies:
Technical / Functional Competencies
· Technical knowledge of IOS/Android/Windows
· Technical know-how of Desktops / Laptops / Tablets /Ipads
· MDM / Right fax /SMS gateways
· MS Office
· IT Process Improvement
Email at poonam@alphadxb.com
To apply for this job email your details to poonam@alphadxb.com