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Job Position – IT Helpdesk & Endpoint Technician
Job Description
Required education and experience:
Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
Mandatory: 3+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.
Mandatory: Knowledge of Basic Network support.
Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
· Serving as the first point of contact for customers seeking technical assistance over the phone or email.
· Performing remote troubleshooting through diagnostic techniques and pertinent questions.
· Performing on-site installations and support.
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Escalate irresolvable issues to Engineers; advanced support or vendor support.
Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central.
Contact : 55977984
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To apply for this job please visit 55977984.