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IT Helpdesk & Endpoint Technician

  • Full Time
  • Qatar
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website Nair Systems

Job Details

Job Position – IT Helpdesk & Endpoint Technician

Company Name – Nair Systems

For Qatar operations with the following terms & conditions.

Required education and prior experience:

-Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
-Mandatory: 2+ years’ experience working with Microsoft Client and server
-platforms as a helpdesk technician.
-Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
-Mandatory: 1 year experience in Azure, Microsoft 365 Suite support.
-Mandatory: Knowledge of Basic Network support.
-Mandatory: Ability to support users on a functional level, by offering guidance on how to use systems and equipment.
-Mandatory: Fluent Arabic & English speaker
-Optional: Knowledge of Helpdesk ticketing system.
-Desirable: Network Certifications Network+/CCNA installations and support.
-Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
-Install and configure Windows and other desktop software.
-Configure and manage connectivity and storage.
-Maintain Windows
-Protect devices and data.
-Deploy Windows client.
-Manage identity and access by creating and maintaining AD users.
-Manage compliance policies and configuration profiles.
-Manage, maintain, and protect devices.
-Manage apps.
-Rollout patches.
-Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
-Maintain printing systems and assist with network printer system maintenance.
-Maintain backup system and processes.
-Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures.

Key responsibilities & competencies:

-Serving as the first point of contact for customers seeking technical assistance over the phone or email.
-support users on a functional level, by offering guidance on how to use systems and equipment.
-Performing remote troubleshooting through diagnostic techniques and pertinent questions.
-Performing on-site
-Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
Locally available candidates may only apply

Terms and conditions
Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity,

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