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IT Helpdesk & Endpoint Technician

  • by
  • Full Time
  • Qatar
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website Nair Systems

Job Details

Job Position – IT Helpdesk & Endpoint Technician

Company Name – Nair Systems

For Qatar operations with the following terms & conditions.

Required education and prior experience:
-Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
-Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
-Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
-Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
-Mandatory: Knowledge of Basic Network support.
-Optional: Knowledge of Helpdesk ticketing system.
-Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
-Serving as the first point of contact for customers seeking technical assistance over the phone or email.
-Performing remote troubleshooting through diagnostic techniques and pertinent questions.
-Performing on-site installations and support.
-Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
-Install and configure Windows and other desktop software.
-Configure and manage connectivity and storage
-Maintain Windows
-Protect devices and data
-Deploy Windows client
-Manage identity and access by creating and maintaining AD users.
-Manage compliance policies and configuration profiles
-Manage, maintain, and protect devices
-Manage apps
-Rollout patches.
-Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
-Maintain printing systems and assist with network printer system maintenance
-Maintain backup system and processes.
-Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures

Locally available candidates may only apply

Joining time frame: 2 weeks (maximum 1 month)

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