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IT Service Desk

  • by
  • Full Time
  • Abu Dhabi
  • 200 - 20000 USD / Year
  • Salary: 200 - 20000

Website KBC Technologies

IT Service Desk Jobs in Abu Dhabi


Hiring – IT Service Desk – Abu Dhabi

At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
Ability to understand and follow technical documentation
Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
Using a call tracking or IT service management System.
Ability to maintain focus and handle multiple tasks or conversations at the same time
Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes

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