IT Service Desk

IT Service Desk Jobs in Abu Dhabi

Hiring – IT Service Desk – Abu Dhabi

JD:
At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
Ability to understand and follow technical documentation
Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
Using a call tracking or IT service management System.
Ability to maintain focus and handle multiple tasks or conversations at the same time
Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes

Email : rekha2@kbctechnologies.com

For More LiveuaeJobs Here

For More Careers Here Dubai Air Port Jobs Vacancies

For More Careers Here Dubai Metro Jobs

For More Accountant Jobs Here

For More Careers RTA Jobs Vacancies

Tagged as: IT Jobs, Jobs In UAE, Linkedin Jobs