Website Marc Ellis
Job Details
Job Position – IT Service Desk
Company Name – Marc Ellis
Location: Abu Dhabi
Work Schedule: Shift-based, 6 days per week
Employment Type: Contract (3 months – extendable)
Benefits: Visa and Medical
Experience: 5–7 years in a similar role (Frontline, Level 1.5–2, Service Desk)
Key Responsibilities
– Service Desk Support
– Provide first- and second-line technical support to end-users via phone, email, and ticketing system.
– Diagnose and troubleshoot hardware, software, and network issues.
– Install, configure, and maintain end-user devices (laptops, desktops, mobile devices, peripherals).
– Manage user accounts, permissions, and access control in Active Directory, Microsoft 365, and other platforms.
– Monitor and resolve incidents within agreed SLAs, escalating when necessary.
Email : arzoo@marc-ellis.com
To apply for this job email your details to arzoo@marc-ellis.com