IT Service Desk

Job Details

Job Position – IT Service Desk

Company Name – ITConnectUS

For Singapore Location Below are the Details.

Location – Singapore
Role Type – contract
Visa Type – Singaporean PR

-Serve as the first point of contact for customers seeking technical assistance over the phone or email
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events, problems, and their resolution in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestions by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures.

Email : Chaithanya.D@itconnectus.com

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