Website Jumbo Force
Table of Contents
Job Position – IT Service Desk Analyst
Company Name – Jumbo Force
Job Description
A proactive in information research in relation to system management and support solutions, with an advanced knowledge on ITIL processes such as incident
Management, problem-solving skills, and proven track in change and escalation
Management which is also verified through clients’ commendations.
Resolved and troubleshoot issues and requests from different clients through
ticketing systems (Service Desk and Jira applications
Manage and triage multiple incoming priorities effectively by understanding client
needs and meeting Service Level Agreements
Coordinate weekly with the leads to ensure that KPIs are continuously met
ITIL Process Knowledge
MIS Reporting
ITSM
Email : prashanth.thoutu@jumboforce.ae
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To apply for this job email your details to prashanth.thoutu@jumboforce.ae