IT Support

Job Details

Job Position – IT Support

Company Name – Gulf Indian High School

Key Responsibilities:

Assessment & Exam Support:

• Manage and provide technical support for a wide range of online student assessments, including:
  • CAT4
  • NGRT-A, NGRT-B, NGRT-C
  • IBT (International Benchmark Tests)
  • LOGIQIDS
  • PASS Surveys
• Coordinate with teachers and academic teams to ensure smooth scheduling and execution of digital tests.

Digital Tools & Platform Support:

• Provide full support for MS Teams and Office 365 applications used in teaching and learning.
• Assist with onboarding and troubleshooting of digital learning platforms for students and staff.
• Provide training and tech support during virtual classes and student tech-enabled activities.

ERP System Management:

• Manage student records, attendance, and academic data through school ERP systems such as DC Netra.
• Ensure data accuracy, user accessibility, and reporting functionality.
• Coordinate with administration to improve workflow through ERP integration.

Documentation & Coordination:

• Maintain logs of student data, digital assessment usage, and IT service tickets.
• Collaborate with academic coordinators and the IT department to align support with school academic calendars.

Qualifications & Requirements:

• School experience in UAE is mandatory
• Strong proficiency in School ERP Systems used in UAE, preferably DC Netra
• Expertise in MS Teams & Office 365
• Familiarity with Digital Learning Tools and Online Assessments like CAT4, NGRT-A/B/C, IBT, LOGIQIDS, and PASS Surveys
• Should be available to join immediately

Skills & Attributes:

• Strong analytical and technical troubleshooting skills
• Clear communication and ability to support non-technical users
• High level of accuracy and confidentiality in managing student data
• Ability to prioritize and work under pressure, especially during exams and inspections
• Collaborative and student-centered approach

Application Process:

Interested candidates should submit their application through the Career Page along with:
A detailed resume

Applications will be reviewed on a rolling basis until the position is filled.

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