IT Support

IT Support Jobs in Abu Dhabi

Hiring for an Experienced Global IT Support

With logistics and Shipping domain

Experience: 7 to 9 Years.

Mandatory skills:
* ITIL foundation level
* IT Support
* L1/L2 IT support
* Service Desk Coordinator
* Remote Desktop Applications

Responsibilities:

* Generates weekly Service Management and Pending calls report;
* Generates reports for the Incident Management and top * Management as requested;
* Assign Incident to Vendor when applicable;
* Assign and escalate Incidents to L2 and L3;
* Reply to Customer email
* Fulfil the user requirement (Release Hardware)
* Follow up any pending calls with other teams and Vendors
* Raise Problem and Change tickets when necessary;
* Send email in case of any major Incident after getting approval from the process owner
* Monitor user interactions from inception to closure as per SLA;
* Log calls and emails received in the Service Management System.
* Categorize and prioritize the incident/Service Request;
* Using Application system to the below following the SM Processes:
* Add Accounts & Services
* Remove Accounts & Services
* Edit Accounts & Services
* Enable & Disable Accounts
* End User permission
* Coordinating with other teams

Location: Abu Dhabi
Notice Period: Immediate or 15 Days

Email : kinjal@paraminfo.com

Ideal candidate available to join Immediate or 15 Days of a notice can share their resume.

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