IT Support Engineer

Job Details

Job Position – IT Support Engineer

Company Name – K20s Technologies

Experience: 5+ years
Qatar (Onsite) location
Contract Duration: 1 year (extendable)

With at least 5 years of experience in IT support and systems administration.
This role demands a highly skilled individual who can manage complex IT infrastructures, provide high-level technical
support, and drive continuous improvements in system processes.

KNOWLEDGE AND EXPERIENCE:

· Minimum Five years’ experience in large IT Support Team and must have following experience:-

· Should have Desktop Platforms, Software and Business Application Support :
· End User Account Management & Support :
· Desktops, Laptops, Tablet, Printers, and Mobile devices Support:
· Printing Services Support :
· Network and Security Service Support:
· IP Telephony Services Support:
· IT Assets Management :

· Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..) · Excellent in handling Incidents, Change Management , Request for fulfillment Processes
· Excellent Knowledge in handling SLA Time (Response, Escalate, Notify , Resolution )
· At least ITIL V3 or V4 Certified · Have IT Hardware Certificate
· Excellent Knowledge in writing email , answer phone , Call center capability
· First level of IT Infrastructure (network, Systems . Applications) troubleshooting and incident’s response.
· Excellent background in IT Network (, Application, Servers , FW , Router , Switch , DNS, DMZ , Protocols , Configuration Understands , Topology , VPN …) .
· Understand IT Network Performance & Availability monitoring.
· Extensive experience working in Service Desk environments.
· Knowledge and Understand of Alarms related to Deferent servers , hardware , systems , DB , Storage ,Backup , Applications · Experience in performance and Status Report
· Excellent Knowledge in Deferent type of Security Procedures, Deferent type of Attacks

Certifications:

University Degree in Computer Science or a related subject
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Associate (MCSA)
ITIL Foundation V3 or V4
Comp TIA Security +
CompTIA Network +
CompTIA Systems +
Cloud Foundation
International computer driving license (ICDL) or HW certificate

Language Skills: Arabic, English, Hindi

Email : anmol@k20s.com

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